Debra Clyburn

Review of Crown Honda of Southpoint

I dropped off my 2013 Honda Accord for a concernin...

I dropped off my 2013 Honda Accord for a concerning noise that was coming from my right front (passenger side) tire & for an oil change a week ago this past Sunday. The service adviser, Joshua Denning, called me about an hour later & told me the noise was coming from my strut. He stated that it needed to be replaced & quoted me a price of $800.00, not the exact figure but close enough. I, of course, asked for the repair not to be done but proceed with the oil change. I took my car to another mechanic for a second opinion two days after my visit to Crown Honda of Southpoint & the mechanic confirmed the same problem. He told me that Honda makes better cars than to have to have a strut replaced on a car that only has 48k miles on it. Struts should last at least 200k miles. I reached out through email to the service adviser (Kelly Alston as cc'd) about my options & I have not heard back. I also left a voicemail for Tony, the service supervisor/manager & have not heard back from him either. Isn't communication part of good customer service? I have since found out that Honda offers something called "good will assistance." I have another dealership inquiring about this for me.