Buena Jill Galleposo

Review of JW Marriott Desert Springs Res...

The hotel claimed to be luxurious and high-end b...

The hotel claimed to be luxurious and high-end but unfortunately failed to live up to it. The place itself was aesthetically appealing , however service was below average. Every time we asked for something, we would wait for at least an hour to receive the serve we wanted. Furthermore, we found a cockroach in our couch and when we complained about it, the engineer took so long to get there and by the time they went and checked the cockroach must have gotten away, and they said they couldn t do anything about it as they couldn t find the cockroach. Luckily, it was our last night there & we just sucked it up and dealt with the uneasy feeling we got knowing that there might be a cockroach or other bugs within the vicinity.