After reading many of these positive reviews prais...

After reading many of these positive reviews praising specific members of the Alignment team all of which match our own experience with their member services department I know why we ABSOLUTELY LOVE Alignment Healthcare! We enrolled my husband in the Sutter Advantage HMO Plan last October 2019, and the Alignment team has helped us navigate the crazy world of Medicare all these months, helping to make the specialist referral process smoother, and answering our questions respectfully, promptly, and professionally every time we ve called. Amazing service especially in these tough COVID times!!
And now on to a specific team member, Delores S, whom we want to recognize for going ABOVE AND BEYOND in her kind, compassionate, tireless service helping us through a very tough time this last month after my husband had an unexpected cardiac event, which we didn t recognize as such, or understand the possible severity of, until afterward. We then realized he needed to be seen by a cardiologist, and although his PCP saw him the next day as we hadn t gone to emergency the day of and referred him immediately to a Sutter Roseville cardiology group, we were unable to find anyone who could see him before October or November(1-2 months away) due to the pandemic backlog. Scary, especially for me! (My husband took it in stride much better than I.)
Delores caring, compassionate, and patient demeanor and words meant the world to me! She took extra time and called to expedite the referral services the first medical group we were referred to had not called back after three days and helped my husband s PCP referral nurse cut through the red tape. In addition, she has called back several times to make sure my husband has been receiving the care needed, and he has. What a blessing to have Delores and her team on our side! We simply cannot say thank you enough, and are grateful God brought this wonderful young woman to aid us when we needed it most. and we continue to share our positive experiences with Alignment with our Medicare age friends!