Bridget Johnson

Review of Carls Jr

We stopped here after arriving at LAX. I should ha...

We stopped here after arriving at LAX. I should have known to go further away from a major airport before stopping because the areas often feel less than safe. But we were hungry and the kids had never been to a Carl's Jr. They do have a large back parking lot and a "double drive through", but the outer lane was roped and coned off, and appeared to have been so, for some time. They were sorely understaffed with only one cashier and a runner to deliver food. The man who appeared to be a manager or perhaps owner, intermittently helped with order taking. The line was long and a customer asked if there was only one cashier, with such a long line and the aforementioned manager/owner just said "yes".

I ordered fried zucchini and verified it with manager/owner guy, after reviewing my receipt. He said he'd take care of it. I never did get it. The mix on the multiple fountain drink machines was wrong with either not enough syrup or too much. The drink area was completely littered and sticky.

A customer with a family was made to order and pay for food before gaining access to the restroom. I guess I can understand that to a degree, but it was clear that they were there to eat.

Overall though, the food was good. But it was certainly an area that made me uncomfortable and the parking area had a lot of random people walking around cars and too close to us for comfort.