Jennifer

Review of Comfort Engineered Systems, In...

Called for spring maintenance and advised of a kno...

Called for spring maintenance and advised of a known issue with the coils getting mildew (Smelly Sock Syndrome). When the tech arrived, had a conversation again about this and he said he sprayed the coils but didn't know if that would solve it. (Prior company solved the issue). Stated that if they had to come back, it would be an additional charge. Well - 3 weeks later, the issue is not resolved. Called the office and was told it will be $90 to come spray the coils again and that the prior service was not relevant to this issue. (Even though it was discussed with the office and the tech). Was told the ducts needed to be cleaned and UV lights installed. None of that was necessary in the past.

So, since they required a full year of the maintenance plan paid up-front, will be tied to them for a full year, but will not be staying beyond that. Highly disappointed in the handling of the issue.