I usually don t do reviews but I felt it was neces...

I usually don t do reviews but I felt it was necessary to let the public know my experience and hopefully they can go in ensuring they receive the best service.

I have been here twice for service, 1st experience went very well. Second time was executed poorly so the inconsistency is a concern.

TL:DR
Car serviced for $1600 to replace 2 front struts and power steering pump system. Honda Service inspection assigned green score to battery, engine filter and power steering fluid. Battery was corroded and dead 3 days after leaving Honda when replaced by autozone, air filter was black as midnight and power steering fluid needed to be flushed and filled up to correct levels 1 month later after getting car inspected by Honda Service. (You would think this would be a non-issue when getting your entire power steering pump system replace)

Basically Honda is cutting corners and charging you exorbitant amounts for their highly rated service. So before you drive off ensure you hold them accountable and verify in the report you are actually getting green scores assigned properly. Unacceptable. DO NOT TRUST THEIR COLOR LEVEL REPORTS.

Just because you take it to the dealership service center doesn t mean you get 5 star service.

The good:
The people are very friendly and are always helpful in answering questions or working with you to understand the repairs and costs. The staff always had a smile on their face and greeted you every time you walked in.

The shuttle service is fast and will work with you to pick you up from work so you don t have to worry about calling a ride share service.

The bad:
Obviously this is where the 2 stars came in on actually servicing my vehicle that I felt they really dropped the ball.

Honda Service will give a report of red yellow or green scores on different aspects of your car (brakes, fluid, filters etc.) to show the current status and what s needs to be addressed. There were 3 issues after my car got serviced that Honda skipped over and did not properly inform me of their red status as they should have.

1. Battery - 3 days after getting my car serviced from Honda, started my car to go to work and it was dead. Opened the hood and the positive terminal on my battery was corroded and covered in blue cake/foam. Reviewed report and it said battery was green and charge levels were full. Went to autozone and they did a test and said the battery was completely dead. How is his possible 3 days after having professionals from Honda service inspecting my car and they assigned green .

It would have been great if they told me ahead in time that my battery needed to be replaced so I didn t miss a day of work with a surprised dead battery.

2. Engine filter and power steering fluid:
1 month later went to get my car inspected and the mechanic showed me 2 issues, the engine air filter needed to be replaced and the power steering fluid was extremely low. What upsets me is if I m paying all this $$$ to replace power steering pump why am I so low on fluid 1 month later? The mechanic visually showed me these issues so it s not word of mouth, I saw the black filter and almost empty fluid container.

Why wasn t the engine filter addressed as red levels and needed to be replaced? Is Honda doing their due diligence and is anyone in management checking their employees work and not screwing over their customer base?

I hope Honda reviews who did my inspection report and hold them accountable because he or she is probably doing this to other customers visiting your shop.

In conclusion my trust in their service has dropped pretty much to zero. First experience was great but now I wonder if their were some corners cut there too. You would think paying so much $$$ would provide peace of mind of the Honda Service professionals doing their job correctly and making sure I can feel safe and confident in my vehicle when leaving their service facility. Nope.

I hope this review is a wake up call for Honda and helps any future customers from getting blind-sided.