Sara Montano

Review of Downtown Honda of Spokane

I see so many good reviews which makes me quite je...

I see so many good reviews which makes me quite jealous because my experience with this place wasn t all what these reviews says. I don t even know where to start..
I traded in my Durango on the 15th of July for a nice Honda Accord and on top of that my husband also took out a Honda Civic. Wow what a lucky sales associate sold 2 cars at once!! Think nothing of it I assumed they were taking care of business then one day I received the pay off check in my mail box on August 12th and was still charged for the Durango payment. (I wasn t supposed to make a payment until the 29th and that was supposed to be on my new vehicle) I was confused and tried to contact the dealership but my financial manager wasn t in and the sales associate was on vacation. I did call the bank that financed the Durango and they said they weren t even aware of the trade and that the check that I had wasn t even the correct pay off amount. I then call LHM and was instructed by receptionist to send the check back to them and they will get the correct pay off amount. Every time I called LHM Im never able to talk to the financial manager or the sales associate that initially helped me, because they never seem to be in the office. However after attempting to call several days in a row I am transferred to some other lady in financing, and she argues with me and says that I will get reimbursed for the payment that was taken from me but I m trying to explain to her that no I won t because they got the pay off amount after I just made the payment on the 12th(mind you this call was on 16th and by that time pay off is lower) I m scheduled to make a payment on the new car loan on the 29th, which isn t right because I just made a payment on the Durango on the 12th. How is it right that I make 2 payments in 1 month!
When my plates came in I spoke with a receptionist and gave her an address of my work so they could get shipped there because I thought they were coming in FedEx, but they weren t, they were shipped through the mail so address got mixed up, i understand there was a mix up but I have called several time to see what I need to do because my plates expire tomorrow, I just get voicemail and I ll look into it but nothing!!!
I see all these great reviews and wonder what happened to me how come I didn t get this kind of care??? Because all I can take from this experience is that the people who helped me don t care, I have the respect not to put their names on this review but I m just really disappointed in the lack concern. I m not saying that all of the employees here at this location are like this but the people I have encountered are. I do have to say though I really enjoy my car!!