Vaag Figuur

Review of Achmea | Woonfonds Hypotheken

Most reviews about the introductory meeting, then ...

Most reviews about the introductory meeting, then they are of course super friendly. Once you get stuck with them, the tone is "arrogant" and not service oriented at all. I think this is due to the instructions c.g. training that the staff receives. It is primarily their own interests from which they act, and not the interests of the customer (if that benefits them, it is a bonus). Of course it remains a commercial company, but that is precisely where you would expect service orientation. But Woonfonds has clearly defined their policy, keeping in mind that the customer cannot just step on.

PS: and it seems that people who have had a conversation are "motivated" to leave a review + mention the employee's name.

* Response to Woonfonds *: nice attempt at damage control, but several times I expressed my dissatisfaction towards Woonfonds, also by telephone, but then you get to hear that arrogant tone. This is my experience and I would like to share it with the people, no need to downplay it through Woonfonds.