I brought my grown son to the hospital yesterday 5...

I brought my grown son to the hospital yesterday 5-28-17 around 7am. 2 hours later he was told he was going to be admitted and sent up to his room and the process would take about hour. Mind you my son is in a wheelchair because he has Duchennes muscular dystrophy so he can not walk , move, feed himself, or do anything for himself he is a total adult care patient...i tell the ER nurse that we will need a lift, air support mattress, bed side commode, etc etc for his needs and care. she says ok, she will give the info to his care team NOW at 1130 ish am before arrivial to his room. So at almost 2 pm a full 7 hours later he gets a room. We get to the room and there's no air mattress, and im told its on its way and it will be about 30 minutes before its arrival. So okay no big deal.. we go to transport him to his bed and get him comfortable and there is no working lift on the unit.wow ..so im told they are going to get one from another unit.. meanwhile, his dad and I put him in the bed ourselves, with no help. So now its about 330ish pm..so i explain to the nurse his situation and show her how to care for him.. she assures me that they do 2 hour turn checks on all non mobile patients and that all his other needs will be handled and he will be checked on every hour due to his condition. Menwhile, no lift, no air matress has yet to arrive. Time now 430pm. We our exhausted so we leave our son who is grown in there care and told they will explain and show the next shift his care and need and not to worry he be fine..

At 615pm i call his nurse to check on him and he is okay. she holds phone to his ear and he states he ok. At 10:35 pm i do a pop up visit and to my horror i walk in the room my son door is closed mind u he can not do anything for himself nor call for help. My son is lying under a little bed pan on his back with his condition in pain and distress and very upset and said no one could get him to the bedside commode and 3 people almost droped him on the floor and please help him and get that pan off him it was causing pain. So now his nurse and tech and everyone wants to come in the room because they see us and assist us with him. of course that didnt go well and when i asked why was he left alone like that i didnt get a answer, when i asked were is the lift? why didnt u use it. I was told that there was no working lift on the unit its broke.. wow....his dad and i get him to the restroom ourselves, and back to bed. i make my compliants known to charge nurse, night supervisor and all. By 11pm a lift was at his door. Wow... we deside to stay the night with him to see how he's care and needs would continue to be handled at this point.. what a shock no one returns to assist him, ask him his needs or do any 1 or 2 hour check, turns and adjustments in his bed at all. The charge nurse comes in at 130am and between that time and 640am no one comes to help him, turn him, assist us NOTHING...

It is now may 29th and at shift change finally his new tech comes in at 640am explains who she is etc and leaves. Ok no big deal. Then at 725am his new nurse comes in and tells me I'm his new nurse and i be back. i politely tell him thanks, but the patient is in the bed. This nurse tells me "he sleep". Wth!! I say sir, he is the patient wake him up and tell him who you are and the care youwill be provided him because, he is patient and im only here becuse he is not being treated right. He gets a attitude wakes my son up and now its 910am and im pissed off this is not how you treat people and i should not have to stay and babysit to make sure my grown son is cared for by the values and mission statement that this hospital says they up hold to. Ridiculous....this hospital deserves no STARS!!