Colton Cooper

Review of Sheraton Gateway Los Angeles

My brother stayed here for 2 nights and everything...

My brother stayed here for 2 nights and everything was fine except the last night after taking him around the city on May 16 at 7pm ish. I stopped my car right in front of the lobby to drop him off and one of the valet attendants approaching us, i said to him i just dropping my brother off so i came out from the car, opened the trunk and handed the shopping bag to my brother. When i tried to get into the car, the valet guy (Jonathan) was holding the car door so i couldn't close the door and suddenly he slammed it very hard and it hurt my left leg. I opened the window and asked him why he was rude and i said "You work in customer service field, you should be nice to anyone" and he said "Next time do not stop here" and he pointed to an area like 20 ft from the lobby. He looked mad because i didn't not valet my car?? First of all...it's a LOBBY, no sign where to "Drop Off" and secondly there was no other car and i did NOT block or bother anyone around because i just dropped my brother off and it didn't take more than a minute. I called valet manager (Roosevelt Beasley) and left a message to call me back about this case but until now i haven't got any response. I will escalate this case to the corporate and report it to police to file a lawsuit. SHAME ON YOU Sheraton for hiring a very rude ill educated person. I no longer want to recommend this hotel to any friend or family.

PS to manager/supervisor: if you read this...please go and replay the video surveillance around the lobby on May 16 at 7pm - 8pm, I drove black Mercedes and you'll see how he treated me improperly.