Jolene Arroyo Review of The Olde San Francisco Creamer...
Let me just start with statement: I've been here i...
Let me just start with statement: I've been here in the past and it was a much different experience from my most recent visit. The service was decent but not great, the food was also Sub-Par AT BEST. I can deal with that, however my issue with my most recent visit was the total lack of empathy from the "manager/owner" Nanette-After we had lunch I had ordered some desert for my grandson and family. We all received our ice cream in a timely manner but I took one bite in and immediately regretted my decision, There was glass INSIDE my ice cream!!! I didn't even make a huge deal about this, After I took the first bite I felt something hard and crunchy inside my mouth and actually spit it out before I swallowed it. I notified our server/manager/owner, She had no sense of urgency or any basic sympathy after I showed her the chunks of GLASS inside my ice cream. But wait there's more... after receiving the check there wasn't any compensation for this horrible event, I can deal with the lack of customer service as far as comping a portion of the meal. However, I am in absolute disgust and outraged that the woman helping us didn't even APOLOGIZE about the glass in my dessert!!! How do you not have any human decency? How would you like to have glass in your ice cream and act as if it's no big deal and be so nonchalant about the whole situation!? I will NEVER come back here and I advise you to do the same, head my warning!!! Mediocre food, horrible customer service, and the worst; total lack of urgency knowing there was a health hazard in my food! Don't give this company your hard earned money...
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