joseph de la torre

Review of Hotel El Convento

The location of this beautiful hotel is excellent ...

The location of this beautiful hotel is excellent but it did not impress me as a 4 o 5 stars category. Although my stay was pleasant this are the things I thought failed me during my 6 days stay. Since day one, the phone was not working at all. I called daily to have fix it but during my entire stay I had no phone in my room. Second, the hot water was boiling but the cold water was also very hot , making our bath a horrible burning experience. It was never fixed. Third, the bed was very uncomfortable to me. I waked up early with a sore back and sore hips and was never able to reconcile my sleep. Four, I have traveled extensible and this has been the only hotel that the"breakfast included" was not such thing but a voucher for $20 USD to use at the restaurant. Very misleading to the "Breakfast included" add. And finally the air conditioner had a constant intensity of 71 degrees , making the room a freezer, especially at night. The thermostat was never fixed. Employees were courteous and the Pina Coladas were great. I hope they can fine tune these problems. I was in room # 518 fron November 19 to the 25. Sincerely, Joseph de la Torre