Extremely poor customer service. We had previousl...

Extremely poor customer service. We had previously had a really bad stay at the Metropol and so I called the hotel to let know we were giving it another shot as our event was a 30 second walk from the hotel. From our last stay we were heavily compensated for the appalling room and service. <br/>When we arrived I checked in and a women called Fatima was whispering and looking at us, she came across and asked if we had stayed here before? I explained we had and what awful service it was. The only reason we returned was because of the wedding we were attending. She gave me her card and said everything would be fine. <br/>We got to the room and artificially everything looked ok. Until we went for a shower, the shower leaked everywhere as the drain was not draining water. It was all over the bathroom floor. I called down to report this, and thought it was a joke. We went out for the pre-wedding party. We returned and found the towels we laid down to have been kicked to the side and huge black shoe marks on the floor. <br/>I called again in the morning to report this. The women on the phone said it was fixed and insinuated I was making it up. She asked if we could stay in till 5 o clock to wait for a room to be free. We had a wedding to go to and I explained that was not feasible. But they could move our things when we were out. They did not want to do this so we assumed we were staying in the room. <br/>The next morning we went for a shower and again the shower was not draining. It was so bad I did not shower as the whole bathroom floor was flooding. My partner and I couldn t even brush our teeth that s how wet it was. The water started seeping out into the bedroom behind the shower. I was not impressed at all. <br/>We went down to check out and I showed the member of staff the photos and he said we were told the shower was broken and we should not use it. This was a lie as we had never been told that. He shrugged his shoulder and didn t know what to say. I asked to speak to Fatima and waited 45 minutes to speak to her. She never showed up. We brushed our teeth in the toilets in reception. <br/>I called the hotel the next day and spoke to the rudest women alive. Anita slammed the phone down on me and spoke to me like I was a piece of dirt. Still not heard from Fatima who said she would treat us like VIP s. Laughable.