I ordered the queen size headboard with two floati...

I ordered the queen size headboard with two floating drawers through Lowes from Prepac. It showed up completely scratched and dented. Returned it and ordered another one. Same thing only worse damage. Called Lowes and they reached out to Prepac who said this has never happened before and would either send a third one packaged the same way or we could have 10% off to keep it. Please be careful if you plan on buying this project from them as it's not well packaged and they will insult you as a remedy.