My cable box burned out and had to be replaced. I ...

My cable box burned out and had to be replaced. I took the box back to optimum to be replaced and was given a totally different box. After getting home and spending an hour on the phone with a technician trying to boot the new box. It was determined a technician would have to come to the house and hook up the wires to the box. No instructions came with the new box. I was called the morning the technician was on the way and was told if no one was there we would be charged $80.00 for a service call. Well. I received my bill today and was charged $80.00. I called Optimum and was told service calls cost $80.00. You get charged either way. I am exploring other options and getting rid of optimum. This company is scamming people.