To be honest 1 star is a disgrace this place does ...

To be honest 1 star is a disgrace this place does not deserve it.
I purchased a spa package for my wife for the 2 of us to spend some time away together booked for the 7th of July.
Our daughter was taken into hospital on Tuesday with a burst abscess in her stomach and, the added problem of being Type 1 Diabetic She was on Tuesday night operated on,
We spoke to Crowne Plaza to ask if we could rearrange our booking for a later date, what a pleasure it was the very pleasant staff (8 mins ringing out) were very nice in saying NO.
It did not make any difference whom we spoke to the same answer was given NO.

Totally rude and inconsiderate staff i wonder how they would feel if someone was very poorly and they got told tough its not our fault.
I was told to speak to Virgin, as we purchased it from them and yes i did, funny thing the lady from Virgin spoke to them and called me back.
Lovely conversation was started with, they said we have applied for the money and we cant and wont refund.
Stupid thing is i bought the Voucher for the Crowne Plaza in Marlow so we would of stayed their full stop.
Disgusting Disgusting Disgusting.