Nicole S

Review of Webster Street Cafe

Being from out of town, a dear friend of ours who ...

Being from out of town, a dear friend of ours who is a local recommended this place to grab a good coffee before heading home on Easter Sunday, 4/4/21. We love a good coffee and were super keen!

Perhaps two minutes after we arrived (and were standing right in front of him at the counter) a man asked how we were and then strangely proceeded to ignore us while he continued to make coffees. He was busy, but we felt unwelcome, in the way and it was awkward when we had to wait 3-4 minutes before anyone asked us if they could help. Meanwhile, locals were grabbing their orders and were greeted with warmth as they collected their order - a very different vibe. I order coffee on a daily basis and I've never had an experience like this before.

When we were finally served, before we were even able to place an order we were warned that there was at least a TWENTY minute wait for any coffee! We turned around and walked out, as did the couple after us. Luckily, we got great coffee at The Lane in Ballarat city centre. Very disappointed with the unwelcome, "we don't care if you stay or leave because we're really busy/full" vibe!