Not what I thought it was. I am new to London, and...

Not what I thought it was. I am new to London, and thought ooh- selfriges! Excited to shop there. My first purchasing experience was after the holiday when they were having sales. The pants I chose were out of my size. The sales person suggested I try online. I purchased two pairs (at full price- which I thought was weird) and figured there must have been an error in the price so I wrote to customer service. The reply that I received was sorry, our prices online are not the same as in store- so no adjustments will be made, but please write back if you have further questions . I did write back! 3 times! And no further reply. My note basically said, all of the other stores I shop at here have a policy of having the same price online and in store, and that this was my first experience shopping here and that I was very displeased.
I cannot believe that a store would ignore 3 separate attempts to have a discussion about this issue or use such antiquated pricing policies.
Not getting all of my shopping business! Go to Peter Miller where the service and the attitude are much better!