i called to order some parts for 2015 toyota camr...

i called to order some parts for 2015 toyota camry with charlie for minuteman auto 2 weeks ago i didn't receive them till today and my card was charged in the first of the month when i called today to ask for my parts they said we can't help you the parts are gone
asking for someone to complain or talk to no one try give me the boss
and the other guy was complaining about we don't buy a lot of parts from them so that's why they don't care