Charles Kelly

Review of Laurel Ford Lincoln Mercury

I came in to Laurel Ford Quick Lube to get an oil ...

I came in to Laurel Ford Quick Lube to get an oil change and tires rotation. My experience with This dealership in the past has been good as my dealings were with Sam. This time my only interface was with the lady in the Quick Lube reception area. It was almost 45 minutes later that I realized my vehicle had not even been taken from the drive in bay. I deleted the tire rotation and it still took 1 hr 15 minutes. I hunted the service manager and couldn t find him. I then went to see Sam and he got things to hopping. If you want good customer service, see Sam!!!!