Logan McMullen

Review of Greater Roanoke Home & Garden ...

I had a ice stating party and it was a nice event ...

I had a ice stating party and it was a nice event but it was very unorganized. I went to purchase the tickets for my guests in advance but the box office staff were uninformed about buying group tickets for ice stating. She did not know the ice stating schedule or that you could buy group tickets beforehand. She acted like she did not want to help. Luckily, one of her colleagues was knowledgeable about skating. The box office staff was not willing to help with giving out the tickets or telling people where to go. I had to personally stand outside and greet everyone with their tickets, while running back and forth checking on the kids skating. Thankfully a couple parents stayed and assisted me with keeping an eye on the kids while I ran back and forth. Unfortunately, one of the party guests paid for her ticket as well as a child that was not even skating because the staff. But the there were pros to the party. Koby Hearn was the Group Sales Director. He was very helpful, he gave me all the information about what was included in having a party and checked on us a couple times during. The kids enjoyed themselves and the room was very nice. Pizza and drinks were provided in the party cost and the kids loved the food.