Steven Liang

Review of Beverly Hills Audi/Porsche & S...

Had the worst customer experience here. I need to...

Had the worst customer experience here. I need to buy a new car and was looking at BMW, Mercedes, Volvo and Audi all in the Santa Monica area on the same day. I called upfront and made an appointment with someone named Mary Beth for Saturday at 2 pm to look at Audi A3s and A4s. She wasn't there at our appointment so another salesman saw me. It was an incredibly condescending experience and in stark contrast from the other 3 dealerships I went to. BMW, Mercedes and Volvo were all friendly, helpful and let me look at and test drive vehicles. I'm going to buy a vehicle from one of those 3 places this week. However, the very minute this Audi salesperson started talking to me, the first thing he asked me if I was ready to buy today. I answered honestly, no not today exactly but I am seriously looking and need to buy very soon. He immediately tells me I can't test drive then. I'm a little shocked because since when was that a requirement? It certainly wasn't an issue at the other dealerships. I basically end up having to prove to him that I'm a legitimate buyer, including that I have the financial means. Hey, this isn't a Ferrari here, this is your entry level sedan we are talking about. It was snooty and condescending and left an incredibly bad taste in my mouth and I left. I know I'm just one person but it reflects really poorly on not only the dealership but the brand itself. I'm certainly never going to consider getting an Audi in this lifetime.