I submitted a ticket 7/31 for work to start today ...

I submitted a ticket 7/31 for work to start today at 6am on 8/10. As of 7:30am, there are no markings. Diggers advised that I need to call all the utilities myself now. Why does this (legally mandated) hotline exist if I end up having to call the utilities myself, and now under urgent circumstances!? If I d know 11 days ago that this would happen, I would have made the calls 11 days ago, not at 7am day-of! I am so angry!