Review of Columbia Honda

4 years ago

EDIT

**EDIT**

After writing this review the managers got in contact with me. They replaced the missing floormats and had a service manager look over the windshield chip repair. They told me they couldn't do anything else for the windshield chip, so I'll have to take their word for it. Not perfect, but I guess as good as it's going to get. OVerall, good experience and they made up for any issues I had earlier.

I recently purchased a Mazda CX-5 from Columbia Honda and had a mixed experience. Overall the test-drive and purchasing experience was pretty good. There was the typical car sales negotiation with the salesman and manager, and I didn't have any issues. However, after taking the car home I had two issues. First, I noticed that one of the back seat floormats was missing. I should have caught this when I picked up the car, but it would have been nice if the dealership would have given me a heads up before I took the vehicle home. Additionally, after getting a rock thrown into my windshield I came back to the service department for the repair. I was a bit disappointed in the windshield repair service that I had. Part of the crack is still there and the repair is somewhat visible. I understand that I shouldn't expect the chip in the windshield to go completely away, but I'm still a bit concerned if the chip was repaired to the full extent it should be to avoid the damage getting worse. Additionally, I tried emailing and contacting someone about this service through the website before writing a review, but they never got back to me.