Kimmie Davis

Review of BMW of San Antonio

I hate bringing my car here! Every single time you...

I hate bringing my car here! Every single time you take it in for one problem and low and behold less then a week later something else goes out or is a problem. This was just my past experience. Just last week my husband dropped off my car for what we suspected the transmission was failing as one mechanic told us but we wanted a second opinion to be certain, so we took it to the BMW to have them check it out. My husband informed the technichian of the issue and what another certified BMW technician at another shop told us what the issue was and the amount of $14,000 was what it was going to cost to repair it, we declined to put that amount of money in the car.
At the actual BMW shop after having it for over a week, they called and said that they identified the problem...air was getting into the part that holds the transmission fluid which was causing it to stall and that it was $6,000 we declined to have the work done. The tech said "let me see what I can do" he then calls back and say $4800 my husband agreed. Went to pick up the car, the car was filthy and the service light was still on. The technician who "supposedly" did the job wasnt working the day of pickup (Saturday) so we had to leave it there over the weekend. That Monday we get a text message stating that part of the service (referring to the service lifht) is separate and that it will be a overall total of $5800 to pick up...wait, what?!!! We go to pick it up. We pick it up, while driving home i noticed that the car was sounding really loud an almost hard straining sound. We took it back in less than 24hrs and they keep it for 2 more days, pick it up again in less than an hour into driving it starts stalling while I'm on the highway with my child and friend. I pull over and call my husband to come get us, we switch cars and he takes it back to BMW in less than another 24 hrs and they give us a loner. Now they have the car for 5 days and they call to say Oh its ur transmission it will cost an additional $9000! ARE YOU FREAKING KIDDING ME! THE AMOUNT WE WERE NOT GOING TO PUT INTO THE CAR! ARE U SERIOUS! I flipped. My husband stated they offered $500 back of the $5800 already paid. When they took it for repair the first time they knew DAMN WELL it was the transmission but knew we were not going to put that kind of money into it and just milked us for whatever they could get which is why the freaking price went from $6000 to $4800 and was hoping that it would hold up long enough so when we did bring it back they could slap us with the TRANSMISSION BIT and knew we were not going to pay for a new transmission and decided to go with whatever they could get from us. The manager calls us to state that the technician went over the service with us that if whatever he did to it doesn't work then the car would need a transmission. HE NEVER MENTIONED THAT AT ALL! WE TOLD HIM ABOUT THE TRANSMISSION! LIAR!!!! But the snake put on the repair slip that he went over that before they initially did any repair. If he had said that we would have told him NEVER MIND! The other certified BMW technician at a non BMW shop but specializes in BMW fixed it temporarily to get it back home...the same thing this shop did, just did a quick fix crap to milk us for our money and offer a piss amount back for gauging us out our hard earned money. We are both retired and cant afford $14000 in repairs...hell we could get a new car! They then send a text message of another automechanic that can do the transmission FOR WHAT? IS HE CHEAPER?OR HE DOES SUBPARR WORK?! WHAT?! Then the snake in the grass mechanic says he can fix the lights to where they don't come on and we can take it to CarMax to trade it in on something newer WHAT IN THE HELL?!!!! THIS IS NOT OVER!!! I'M BEYOND PISSED! I HAVE NEVER EXPERIENCED SUCH NON PROFESSIONAL SERVICE IN MY LIFE! NEVER AGAIN!