S

Specialist Six

4 years ago

I travel three or four times a year

I travel three or four times a year
as tourist. I have been through the BKK
Airport a few times and it's not my favorite. This time I had only two hours between my international and domestic
connection and two larged checked bags. It turns out that I was rightly concerned. I booked Bangkok Flight premium services, arrival, departure and baggage handling. My flight arrived an hour late. As I got off the plane a woman in a yellow/gold jacket was waiting for me with an electric cart . That made up time that would have been used walking. I went through immigration on my own after she dropped me off and she watched me as I went through the line and picked me up on the other side. We continued on and waited for my luggage. It was a no show! She quickly filed the needed paper work to search for the missing bags and have them forwarded to me. She then even got me to my connecting flight on time! Later that same evening at my final destination my bags were delivered to my hotel.That young woman in the gold jacket and the services provided by her prevented a total disaster at BKK. I wish I had the thoughtfulness to remember her name. However BFS Premium Service, you know who she is.
I hope that you realize how well she represented your company!

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