I was looking for a central hotel and it really is...

I was looking for a central hotel and it really is. The people who work at the front desk are very friendly. But the worst rooms, the room of my children without air and we reported that it was damaged and they were in sending the engineer, we are still waiting for it. We went back to claim and they told me to open the window, we are still trying. Rooms very old and uncomfortable, they are not very clean or everything is so old that it perishes dirty wherever you see and walk.