We stayed at this hotel for new years, we had a ro...

We stayed at this hotel for new years, we had a room with no heat at all!! For my wife experiencing new years in NY for the first time , it was a huge disappointment. We informed front desk about that heat issue. Someone came, by the way he spoke, it was a known issue. He said that he would raise the temperature, but we still had to sleep with socks on, and wake up with that noisy A/C unit. No one ever came back to us about that issue, apparently there wasn't a management member present on our departure day because I had to leave a message...
Looking at the floor, all corners were dirty, accumulating dust. There was debris under the A/C unit in our room. The hallway on the 12th floor is "busted", the carpet stitched up but you can easily fall if your foot get caught in it. (see pictures)
For $500 a night, this is not what you would expect. This hotel is just playing on its location, high prices for nothing much. Waste of money