Scott Tirrell

Review of American Stock Transfer & Trus...

Their website, live chat, and their menu tree when...

Their website, live chat, and their menu tree when calling leaves a lot to be desired which is an understatement!). After 40 minutes on various holds today, I'm no closer to having my questions answered. Yesterday I did actually get to talk with a live person, and he was very helpful. But I felt sorry for him in the convoluted-ness of their processes. Also - in order to sell any stocks, you need to get a Medallion Signature Guarantee. How archaic. On Computershare and Well Fargo, you can do that online. Why any public company would want to use AST for their shareowners services is beyond me!! I would HIGHLY recommend any public company seeking to outsource their shareowner services to use either Computershare or Well Fargo. Your investors will be a lot more satisfied!!