I am posting this review since I received a letter...

I am posting this review since I received a letter that referred to my son having COVID, when he actually DID NOT! We took our son to be seen for shortness of breath and chest pains. All the emergency room did was swab for COVID and sent him on his way. He was there all but 30 mins in & out. My original complaint was WHAT is proper protocol call for patients who initially complain of chest pains upon arrival? They did not do xrays!! Just a swab!! With this complaint, we took him the follow day to GBMC, where he was admitted AFTER they immediately did a chest xray, which showed he had sepsis pneumonia in both upper and lower lobes of both lungs. He was swabbed and checked for COVID antibodies, that came out 100% negative all 4 times tested. Franklin Square was extremely negligent and I am more upset they never checked his lungs via xrays upon arrival and dismissed his initial complaint of chest pains. I am even more upset, that he had to be admitted for 8 days less than 24hrs after he left Franklin Square. I am so sick of hearing it was COVID related when it definitely was not!!The letter I received from your hospital stated "some patients with COVID develop worsening symptoms of hypoxia and need to be admitted as their disease progresses" This is complete bull, considering he didn't get his results from Franklin until about a week later ( which was negative for a 5th time). MY COMPLAINT IS THAT NO ONE DID AN XRAY AFTER MY SON COMPLAINED OF CHEST PAINS!! YOUR EMERGENCY ROOM IS A COMPLETE JOKE!! If we hadn't taken him back, he was 1 floor away from a ventilator!