Maid Service not Included....

Maid Service not Included....

After leaving the Hotel at 9:30 am we returned at 8:30 pm from a long day only to find that our room had not been cleaned. I called the front desk but received no answer so I was forced to go to the lobby and asked to speak with a manager. I was told no manager was on duty and there was nothing the desk clerks could do but say "sorry". I was later called on the room phone and offered to change rooms, but this was the last night of our stay and there was no point in packing up everything to unpack in a different room only to repack in the morning. Since there was no maid service there was also no coffee packets or water bottles for the morning and overflowing waste baskets. The desk clerk did bring up towels for the morning and empty the trash after some time.
In the morning as we were checking out we requested to speak with a manager but were told all were in a "meeting" and unavailable. After some time a woman who claimed she was the housekeeping manager arrived but had no authority to do anything and could only say "sorry mistakes happen". After some discussion the clerk refunded the difference between the cost of the suite and regular room rate ($30) which did not make up for our inconvenience. We did leave our cell number and asked that the Asst DM who we were told was at the "meeting" call us but of course that request was ignored.
Other issues:
The whirlpool tub had no instructions so no clue how to use or turn on.
Tub is extremely slippery as there are no traction aids on bottom of tub.
The small freezer in the fridge was packed with ice and useless.
The bathroom door opens into the bathroom so if there is a medical issue with someone on the floor first responders will have difficulty rendering aid.
Handicap parking was full of parked vehicles with no placard or identifying plates.
The toilet was extremely low to the ground causing issues for people with arthritis.
The HVAC is programmed to shut off so when returning to the room with the outside temperature during the day at 90+ degrees it was stifling.
We had stayed at this hotel many years ago but the service and facilities have gone downhill since then. A traveler should avoid this hotel at all costs since there are so many less expensive more guest friendly facilities in the area.