Steve Jeffrey

Review of Pour House Grill

You saw my other family member's review. The more...

You saw my other family member's review. The more I think back on Sunday night's $140 meal at this place, the more mystified I am. And the more I think our waitress failed not only us, but the owner of this place.

As written, we ordered for 8 of us. 30 minutes later (we were patient), 5 of the meals came out. No one "raved" about anything. 40 minutes later, the last 3 meals came out.

At first, the waitress claimed the "computer system" failed. Then we asked to speak to the manager or owner, and she would not tell us he/she was even there, and then she was panicky that SHE would get in trouble. After reassuring her that (from what she told us) she did nothing wrong, we just felt the owner would want to know if there was ANY issue (not looking to blame, looking to solve). Nope, she would not bring anyone above her to our table.

Waitress training falls on management. Lackluster food, poor server training, 1 server for all the tables, all falls on the owners. We eat out in Bend 3 - 4 nights a week, and really have no reason whatsoever to come back. No one cared.

When we walked in, the restaurant is split in 2. One side was closed off, chairs still on the tables. The other (bar) half, mostly full, and just had a vibe of "every customer looking miserable", like they all too were waiting (a long time) for food.

Our drinks were NEVER refilled unless we asked (basic restaurant skill 101!), slow to offer take home cartons, slow to clear plates - just poor all around.

Bend has a lot (I mean a lot) of great restaurants that cover the basics well, and most go above and beyond. This place needs to start with the basics first.