As a loyal IHG member, I am thoroughly disgusted w...

As a loyal IHG member, I am thoroughly disgusted with this entire 3rd world country, wait, I mean Crowne Plaza French Quarter. The only acceptable portions of the hotel is the location and the lobby; everything else, utterly nauseating. There should be a zero star option.

Problems encountered or in general with this hotel:
1. Relocated rooms twice (1st broken toilet and air, 2nd room smelled of mold and cigar smoke)
2. Walking down the hallway was the equivalent to walking down Bourbon Street. Housekeeping neglected to clean any portions of the hallways to include removing room service cups and plates over the course of 5 days.
3. Carpets throughout the hotel are stained, worn, molded, and smelled.
4. Towels are rare (might need to bring your own). Towels were removed but not brought back. The last night we resorted to sharing towels because housekeeping never brought anymore up (after requesting).
5. On the 10th floor, there were exposed cables (not safety hazard) and removed sections of the ceiling to which sheetrock was actively falling on the floor and remained during my entire stay.
I contacted IHG the morning after my stay to discuss the matter and was told that due to basic amenities being offered, they're only willing to compensate 1/3 of the points equivalent to a free night. I think that is completely unreasonable. I was advised that had I contacted IHG Corp (not the actual customer service at the hotel) during my stay they would happily move me to an equivalent hotel in the area. IHG also has a strict policy for complaint compensation. Thank you for a policy brief but what are your policies against molded carpets, piss poor housekeeping, molded rooms, broken toilets and air, and all the complaints listed above? Outside of this piss poor hotel, my major concern is that the IHG brand has failed. The entire purpose of staying with a brand is to ensure a continuity of quality and if there is failure on behalf of the brand that loyalty is appropriately compensated. I m not asking for an entire free trip, but to say that my complaints which lapsed over 5 days (120 hours) is really only the equivalent to 8 hours is disrespectful. After this horrid experience and lackluster compensation from IHG, I m debating moving to another hotel brand and closing accounts with IHG.

Special Thank you to Shyyy and Sharice for assisting me during this stressful and humiliating matter you provided excellent customer service.