DJ Redz

Review of Hendrick BMW

Customer No Service.....Never again.

Customer No Service.....Never again.
So I visit this really great looking new BMW nearby in South Austin, Texas.
I take my old E46 for some minor repairs. They give me a new loaner car..that's great.
However... This Service Department sucks.
The people inside are friendly and all..but no way in heck I take my car there again.
First, I ask them to check the trans and diff fluids..They text me back a couple days that that they don't do this service here. Strike 1...Why didnt you tell me this when I brought it?
That's the main reason I took it there. Instead, they did replace the recalled airbag.
Ok. They didn't bother checking for a slight noise I was asking them to help find. Instead, I get this excuse that since it's not a factory suspension, they can't work on that. Ok, my ride has some serious miles on it, but it has Sachs and Bilstein shocks (Which is OEM BMW).
Yes it does have 1 inch lowering springs on it ..so what.
They could have tracked the noise down and pointed out the issue and charged me for labor hours. I would be fine with that, and consider a resolution on my own ..or not ever worry about the small creek it gives off pulling in and out of the driveway. They really didn't do much else than the correct alignment and the recall airbag, and a multipoint inspection.
Here's the kicker though. As I was driving off, I noticed the car shaking bad at idle and pulled the car back in. I also noticed a code SES light come up. The Shop Manager refused to have the car put on the EKG without charing me.
UM OK. AutoZone and the other dealers nearby will do this for free.
So, I get to leave the BMW shop with the hazards on and run the BMW to Toyota across the street. Yes, AN Toyota.
AN reads the code for me and see the #2 cyl misfiring.
They replace the spark plug wire and send me on my happy way.
You would think a BMW shop could fix a BMW car? Or at least read a silly code at no charge? Instead the TOP DOG Manager named "Enzo" has to give me a story about feeding his Tech's? But no, AutoNation will my ride without hassle reading codes.. SO, I spent $62 dollars for the part and labor. My next BMW will be purchased at Monumentuem in Houston. Screw Hendrick.