Richie was our tech who came by to discuss a conce...

Richie was our tech who came by to discuss a concern I had about possibly replacing our 16 year old furnace and AC. We hadn't had any issues with either, but in our previous house, we had to replace a furnace that was younger than that. Turns out, Richie serviced the furnace at our previous house and during a regular maintenance visit in 2016, discovered an alarmingly high CO level due to a cracked heat exchanger! He literally saved our lives then, as we did not have a working carbon monoxide detector! Back then he shut our furnace off (by law) and gave us space heaters to get through the night and he and another guy installed a new furnace the next day.
This time he just gave us options and generally reassured me that the furnace and AC are in good working order and there really is no reason to replace at this time, but when it does come time for that, that we should call Genz Ryan first. I really appreciate his honest assessment of our situation. We are long time maintenance plan members with Genz-Ryan, and YES, your company will always be our first call, whether it's for maintenance or replacement.