Chiou TT

Review of Pacific BMW

One of my worst experience with the service adviso...

One of my worst experience with the service advisor of the dealership. Car is under CPO warranty, bring back for few issues need to repair. Advisor is not answering questions properly. (The one they assign to me, I am sure not everyone)
He was also trying to push away all his own ignorance to the tech works there.
Per my research and information from BMW phone call. The defective part will be covered by CPO, in my case was refrigerant temperature/pressure sensor. But they don t cover it and saying BMW said it s not covered.
Funny thing is BMW said it should cover but it all depends on if dealer want to honor the warranty or not..
So, I guess customer like me was stuck. The only thing I can do is paying $210 and walk away or paying $1xxx to fix it.. what will you choose?