Donna Morea

Review of Capital Ford

DISHONEST is how I would describe this dealership ...

DISHONEST is how I would describe this dealership s service department. I brought my 2006 Ford F-150 in because it was making a whining noise on acceleration. I was told by James Challacombe that it was caused by a bad torque converter which was coming apart distributing metal throughout the transmission. As a result he said the vehicle needs a new transmission which will cost $4700. I declined the repair and took it to a transmission repair shop that has been in business for 46 years (Teds) They looked and listened and said the noise was coming from the front of the engine, not the transmission or torque converter and was most likely a bad pulley. They recommended Westgate repair and Westgate diagnosed the problem as the pulleys which cost $500 total parts and labor. I feel this is an egregious lie by Capital Ford in order to rip me off. Some people might have fallen for it. So that s why I m leaving this review. I also tried to call them several times so they can explain how this happened and no one picks up the phone.