Frank and Odette Rhodes/Kamphuis

Review of Hotel Saint James Albany

Very nice hotel, perfectly located, large room whi...

Very nice hotel, perfectly located, large room which was an apartment, rather than a hotel room. Breakfast was very nice, although it seemed the staff was not really prepared fully for all the guests. The area was under renovation while we were there in early January 2019. Pool was not great. They ran out of towels, not enough places to sit near the pool. One bigger complaint is that they arranged transportation for us from the train station, and we were grossly overcharged. When we brought this up upon arriving at the hotel, the Concierge asked us to pay the bill anyway and said the hotel would resolve To this date, nothing has been resolved. We still would most likely return, but this does not leave a good taste.