John Sparks

Review of Luke's Locker

If you are in need of a pair of running shoes, I r...

If you are in need of a pair of running shoes, I recommend going to the Dallas Running Company store instead of Luke's Locker. I Do not recommend Luke's Locker shoe store to anyone! Because of a bad experience at this store I got a blister on my foot (not once but twice!) while training for the NYC marathon. Salesperson Sean did not go over proper way to tie my newshoes during my first visit to the store to purchase my shoes. He also failed to go over proper socks to wear, how to properly break in the shoes, and did not go over proper shoe care. After my first visit to the store to purchase the shoes I called the store about my blister and the Salesperson who answered the phone asked me if the Salesperson showed me the "runners loop". I said he had me run around the store if that's what she meant. She suggested I come back to the store. I explained that was not what I wanted to do and asked to have the manager/owner call me. After speaking to store manager/owner Matt Lucas and explaining to him I was not explained the runners loop, at the store managers suggestion and after the blister came back again after my second run in the shoes I decided to go back to the store. During the second visit, Salesperson Sean proactively said he told me during my first visit how to tie the shoes which he did not do and then when I told him he didn't he proceeded to argue with me. He explained to me I might need thicker socks. I showed him my socks during my first visit and he said nothing about this. Then he proceeded to try to get me to buy a new pair of socks after I had just spent well over 200 on shoes and compression sleeves. On the way home I called the owner/manager and left a message for him to call me back. I explained all of this to him. He did not take any ownership for my bad experience or for the fact that I had to make 2 trips to the store, or my blister. He asked me what I wanted him to do about it. My feelings were if he's the owner he should know what to do. He should offer a gift card another gesture for the not only the bad experience but the time and gas I had to spend making 2 trips to the store. Needless to say I will not go back to this store. Spare yourself the same miserable experience I had which remains unresolved. Go to Dallas Running Company or Ft Worth Running Company instead. You can read more about my terrific experience at this store by reading my other reviews on Google.