I received a recall notice on my X3 in late 2013. ...

I received a recall notice on my X3 in late 2013. The letter explained that the parts would be available in January, and to call to make an appointment for the replacement. The part was not available until February, but can't fault anyone for that. I had to reschedule my appointment once due to the weather. Before my appointment, I received a call from the service department that my annual inspection was due in March, and they would do it while my car was there. I arrived about 10 minutes early for my 9am appointment, and my car was taken in immediately. My service advisor was Bijan Hosseini, who was excellent. He was professional, courteous, and took time to answer my questions and concerns. He told me the repair would take approximately 90 minutes to 2 hours (which was the time advised in the recall letter), and he would keep me updated. They have a very nice customer waiting area, so I sat down with my book and a cup of coffee to wait. In about an hour, Bijan told me they were almost done, and it would take about 15 minutes to do the inspection. Right on time--I was out almost 45 minutes than expected. He apologized profusely that they wouldn't be able to wash my car as the car wash wasn't working (he said mechanical, a sign at the front of the waiting area stated due to the weather). He walked me to my car rather than passing me off to someone else. We leased two vehicles from Sterling within a month, and so far, my experience with the dealership is very positive.