Quality: POOR! They lied to me in a voice mail, sa...

Quality: POOR! They lied to me in a voice mail, saying that our router might not support their "new" services after 12/11/2012, indicating that we needed to get a new one for "free," but paying $9.95 for shipping. I ordered the new router, then found out that they were charging me an additional $15.00 per month for a new service that I NEVER ordered! I plan to go there tomorrow and return the new router and switch back to our previous service. They have only one competitor - AT&T. We used to have them, and they were EVEN WORSE than Comcast. There is no competition here in the Jackson area. AT&T and Comcast are working together to ensure that all of us have high prices and terrible service.