I got 4 services there recently; An hour massage, ...

I got 4 services there recently; An hour massage, a mani/pedi, and eyelash extensions. I paid full price for all services, I was not a Groupon customer. I feel like each service should get a review, but overall I'll rank this location a 3. I didn't want to harshly criticize this establishment because I've had such tremendous experiences at other Essentials locations, but I was not happy with this one. I hope this review is taken as constructive criticism so that this location can be as great as the others,

The massage itself was fine. The therapist was very nice with good pressure. Laying on the table however, I was cold for the majority of the massage until I asked her for an extra cover, then she turned on the table warmer. The face cradle was painful, not enough cushion. So I felt like my face wash being pressed into the plastic cradle when she was working on my upper back. Additionally, I asked for an aroma therapy upgrade. The most I got out of that was a whiff of essential oil right at the beginning of the massage, nothing else. The selection of oils was meager as compared to other spas, and I felt like I was pulling teeth when I asked the reception if I could smell what oils were available. 3 out of 5 stars.

Then I had the mani/pedi. I would NEVER go here for a mani or pedi ever again. All the equipment and furniture is cheap and uncomfortable. The pedicure chair didn't even have a running water foot spa, Just a shallow bucket of luke warm water. The atmosphere of the nail room is not relaxing at all. No nice music playing or nice lights. Fluorescent lighting and a TV blasting some re-runs of an old TV show. The nail tech was not personable, the only question she asked me was what color I wanted on my nails. She put too much gel nail polish on my fingers so they rounded up at the ends, the clear coat on my toes was not spread evenly so chipping was inevitable. The whole nail experience was awkward and unpleasant, I couldn't wait for it to be over. Getting my nails and toes re-done within a week of this visit isn't my idea of a quality job. 1 out of 5 stars,

The lash extensions I got from Olena were AMAZING. She deserves 5 stars herself. She was so gentle with the entire process, I fell asleep. Other lash extensions I got before have been placed too close to my lid and kind of hurt until the lashes grew out a bit. Not these! Olena took her time and it sure shows. None of my lashes are stuck together, none of the extensions are too close to my lid, and she even added a few purple ombre lashes in the middle for a very nice, subtle splash of color. Olena is a gem at this location and her services would be the only reason I return.

Hopefully this helps, I don't mean for it to be harsh, but after spending over $200 for the first visit I don't see the quality in returning, except for the lashes.