Jane Anderson

Review of Browns Shoes Inc.

Repulsive. I went in for an exchange and after try...

Repulsive. I went in for an exchange and after trying for 10 minutes to get help I lined up to speak with someone at the cash. I asked for assistance for my exchange and she asked someone to help. A short Asian girl "helped" me. She said they didn't have it and walked away before I could ask for clarification. This style? The right size? What did she mean? Furious I left. I came back in because I still needed the right size. Luckily another girl offered me help and when I told her what happened she apologized for her coworker and explained that it is because they are commission based and I was holding a box of converse which are not that expensive. Essentially the other employees were too snobby to help with such a "low-brow" item. She then retrieved the exact item I needed. So the first girl obviously lied because she was hoping for a better commission. I have lots of heels and expensive boots, and if I had gone in dressed up and was looking at expensive items I would have been given proper service the first time. After being told that that is very normal behavior from their staff, I vowed to never make another purchase at their store again. True to form, every nice expensive and inexpensive pair of shoes I have purchased since was from another option. Truly shameful. Go to Aldo.