Front desk team is nice and kind. Go there if you ...

Front desk team is nice and kind. Go there if you need to buy an accessory etc.. Their prices are reasonable.

Repair team is a nightmare. Avoid if you need any work performed, especially if you have an uncommon bike that requires certain expertise.

I tend to support small local shops like Ride Brooklyn. I see them as the hearth and soul of the neighborhood. I know Covid caused a biking boom and they re busy, but that is in no way an excuse to perform a sloppy job. I seriously hope they ll soon hold a staff training on how to properly address customer concerns.