Had an appointment at 10:00 in the morning for an ...

Had an appointment at 10:00 in the morning for an oil change. Called at 2:30 to see if my car was done (it was not). I was told (shortly) on the phone that they were working on a car and mine would be next and it would take a couple more hours. I called back at 4:30 and it was finally done. Thank goodness I wasn't waiting for my appointment to be done. Went to pick it up and no other customers were there. The guy behind the counter was looking at paperwork for a good 3 minutes before helping me. Having previous experience in retail...my boss would have ripped me a new one if I didn't take care of the customer first. Terrible customer service. They also did not put a sticker on my windshield saying that my oil was changed. That's the last time I'll be having any type of maintenance done on my car at Pep Boys.