I have had a terrible experience, Nobody knows wha...

I have had a terrible experience, Nobody knows what's going on. I got cut off services, they send a technician, he comes over and says they disconnected your service. My bill is up to date and it has been 5 days without internet. They still can't figure it out. Not to mention the technician named Sylvester, is extremely rude. I have talked to him multiple times and he asks me what is going on, I tell him and then he cuts me off, repetitively, and then asks the same questions again. Bad experiece I recommend you go elsewhere for your services. If you get a man named Sylvester in technical support, I suggest you hang up and wait for another technician. As he is not pleasant to deal with. The rest of the staff were polite and kind, and didn't make me feel as though I was a nuisance to them.