Mohammed Moein

Review of Banyan Tree Al Wadi

I visited this hotel 3 times as it is an amazing p...

I visited this hotel 3 times as it is an amazing place. I have celebrated my anniversary, my birthday and this time my wifes birthday.
Unfortunately this time I had the worst experience out of the 3.
Where to start now :
1. On check in they took around 48 AED per night per room (we booked 3 rooms) I booked for 2 nights each that's 288 AED in total. This was without asking and when I found out it was donation ( donation is what we give away to help not somthing you take without asking or mentioning it )
2. After we checked in we waited in the heat for about 25 to 30 min for a club car without any one from the hotel even being around ( I don't know if they are short in staff or what the issue was )
3. Got to the room and the TV was showing the channel in a small box not full screen and we asked to fix it and they did fix it 2 times but kept happening again technician could not explain why and also we would just loose audio from time to time (I attached a picture of the TV screen)
4. Asked for towels and they came after 3 hours and 3 phone calls of me to following up with them.
5. As the hotel told me I should ask for a club car 15 min before I want then to pick me up and when I did I got the club car after 1 hour it happened not once but many times (again I think they are short in staff or club cars driving around)
First 2 times we visited we were so impressed and this time we even upgraded ourselves and decided to choose the tent villa and it's sad that we have been disappointed.