Shaun Hong

Review of East bay restaurant supply

Purchase a unit after 3 day of purchase machine ha...

Purchase a unit after 3 day of purchase machine have defects machine stop working went to store asking for refund.
Person who made a sale was African American gentleman name Stephen when I went back to store asking for refund he said " If I do return I have to do a lot of paper work so can you call the company and ask for warranty?" I reply back machine broke in 3 days after I purchase so don't be lazy and do the job please?
Than he called the Asian lady manager named Loan(leung or Long. store refuse to give me her name spelling ) she came over and said "I have to pack and return the machine to the company do you know how much work that is ? (why all the workers in this store complain about their job to the customers?) She offer me to buy the different machine which cost $300 more than my original price. I told her I don't want to pay more I'm here to get refund since you sold me broken machine she said "I'm not going to give your money back." than she walk away without helping me after that. only option I have is get a replacement machine. They gave me a open box machine that was on display and looks really used and told me to go away now and if you have any problem talk to manufacture not the store.
worst company ever! DO NOT BUY ANY MACHINE FROM THIS COMPANY!!!!!