Karen M

Review of Fort Lauderdale Marriott Harbo...

We used a ton of points to get a 2 room suite. Our...

We used a ton of points to get a 2 room suite. Our stay started off very badly. we checked in at 8 am as an Elite Rewards member. Staff promised to send us a text as soon as the room was ready. HOURS pass. By 2 pm we check back to find out how much longer. Oh yes your room is ready. You didn t get the text? . REALLY?? No apology. No free breakfast. No nothing. As Elite members we expected better service.

Room was very large. Balcony seated 6 and faced the ocean. Overlooked a dirty rooftop. Room was very quiet.

Best part of the trip was we could stay by the pool and use the towels/chairs/facilities once we checked out. We ended up staying till well past 6pm no problem and they held our luggage for us.

Also the kind gentleman making s mores on the beach the night we arrived (March 2) was very patient with guests. He deserves recognition.