S

Two stars because the front desk lady was nice, th...

Two stars because the front desk lady was nice, the bathroom was clean and we were assisted quickly
and then it went downhill from there. The experience we just encountered with the sales manager and the salesman is unforgettable. Neither of them knew the difference between 4WD ( four wheel drive) and FWD (front wheel drive). We went in looking for a Ford explorer. Our salesman shows us a tablet with all the ones in stock. We told him we wanted 4wd and he shows us 2 different ones. We went out to look at them and they weren't there. Back inside my husband looks up what we wanted on the computer screen and sees that it says FWD or RWD no 4WD. Salesman is like "do you mind explaining the difference between them? This can be a learning experience for me" my husband's mouth dropped luckily he was wearing a mask. We explained what the difference was. The salesman leaves and the sales manager comes over and gives us a schpill then she tries to show us the new inventory and says she has "4 new FWD coming in soon." My husband says "no that's front wheel drive" she says "oh, yeah I guess you're right." Two hours of our lives wasted. I definitely think you should make sure you're employees are educated and know what they are selling.

Comments:

No comments